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Using Secure Sockets Layer technology (SSL), we have created a secure environment for commerce on the Internet at all times, by encrypting all information passed from you to Paddy Pallin during the transaction process. This makes it almost impossible to be intercepted by an unauthorized party.

Paddy Pallin uses a proven and secure banking gateway, for our real time card validation and transaction processing. We guarantee that every transaction you make at Paddy Pallin Online will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping with us.

Every item you purchase at Paddy Pallin is 100% satisfaction guaranteed. To make your return or exchange pain free, all orders are sent with a returns slip. Please include all you details and requests on this form and send it in to us within 30 days of receipt. Returns and exchanges can also be made at any one of our stores. Please ensure that you take some proof of purchase with you to ensure that the store is able to process your request. Please note that we do not exchange or refund climbing equipment (except rock shoes), or underwear. This is due to OHS compliance requirements.