Regular Shipping Conditions

Free Standard Australia wide shipping for orders over $99, excludes Express Shipping. Orders under $99 are charged a flat rate of $10. Australia Post services are used for all deliveries domestically and DHL Express for all international orders. Where orders are sent by eParcel, Express Post or DHL Express tracking numbers are provided for trackability and traceability.

All orders are processed and dispatched between Monday and Friday, except NSW Public Holidays*. Orders are dispatched within 4 working days, usually sooner, unless otherwise advised. Express shipping does not express dispatch turnaround, only transit times. Should you require a faster turnaround of your order or must have the ‘Track n’ Trace’ service please contact us by email or phone.

Our Order Process:

   1. Place your order for your next exciting adventure.
   2. An automatic email confirmation of your order is sent to you with costs shown for all items you have ordered.
   3. Your order is received by our Paddy Pallin Mail and Online order team based in our Kent Street, Sydney CBD store.
   4. When you order between 9am Friday and Sunday we will process your order on the Monday
   5. The team collects the items in your order, sourcing from either stock available on site, from one of our stores or from the relevant supplier. This can take up to 4 working days and is usually faster.
  6. If an item you have ordered isn't available because of system errors (we're not infallible!) you will be advised via email or phone about organising a substitution or cancellation. It is possible for such an email to end up in your spam/junk box so do keep an eye out after you place an order. You will be refunded for any item no she to cancel.
   7. To ensure we deliver in a timely manner some orders or part of a order are shipped from another Paddy Pallin store in Australia to you.
   8. Your order is packaged up.
   9. Your parcel is picked up by Australia Post or DHL.
  10. An email to confirm your order has been shipped is sent to you. If there is a tracking number for your parcel we will provide you with the number. You can then visit the Australia Post or DHL web site to track your parcel.
  11. Your order arrives within Australia Post or DHL general delivery times**

The delivery times provided are an estimate only.  While Paddy Pallin will make every effort to ensure delivery within the timeframe (see International Postage Details below for overseas orders), factors such as public holidays and peak delivery times may not always allow this to be possible. This includes any customs-related delays international orders may experience.

If any of your items are not in stock, we will need to order them from our warehouse and delivery may take longer.  If we expect your order to arrive outside of these times you will be notified by phone and/or email.

PLEASE NOTE:  Orders placed after 9am (AEST) will not be processed until the next working day. This applies to both Australian and international orders.

International Postage Details:

Pricing

All prices stated are shown in Australian Dollars (AUD) and are GST of 10% inclusive.  Orders shipped outside of Australia will not include the 10% GST and total cost of your order will be adjusted at checkout.

Customs, Taxes and Importing

When sending an order outside of Australia, the buyer and/or recipient is responsible for assuring that the product can be lawfully imported to the destination country.  Due to international postal regulations Paddy Pallin will declare the order as ‘goods’ and declare the exact value. Please do not ask us to alter the declaration forms as ‘gifts’ as this is against the law. Recipients should be aware that orders shipped to addresses outside of Australia may be subject import taxes, customs duties and fees levied by the destination country. Paddy Pallin takes no responsibility for any charges associated with customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, therefore it is recommended that buyers contact their local customs office for further information.

DHL Express delivery to all countries within 3-7 days. The estimated time of arrival for orders does not take into consideration delays associated with custom clearance procedures.

Paddy Pallin uses DHL Express as our international delivery service. The table below lists the countries we currently ship to with their respective flat rate shipping costs of less than 20kg packaged weight. Additional postage charges must be met by the purchaser before order can be shipped.

Limitations

For products shipped internationally, please note that some manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate).

Returns & Replacements

The above terms also apply to the shipment of any replacement product that might be shipped if there is a problem with the original shipment. If you return a product to us, you will be the exporter from the destination country. For additional information please contact us by phone or email.

** Applies to banks and certain financial institutions
# Substituted public holiday for Easter Monday.
* Additional public holiday for Sunday, 25 December 2011. Published LW 18 February 2011.
## Transferred public holiday for Christmas Day.

Australia Express Post Delivery Network