Paddy Pallin Shipping Policy

 

 

Regular Shipping Conditions

Free Standard Australia wide shipping for orders over $99!

excludes Express Shipping. Orders under $99 are charged a flat rate of $9. We use a variety of Shipping Methods depending on your location, the item’s size, weight and dimensions. We will endeavor to use the most efficient method available to us at the time of dispatch that best serves your address or requirements. We use and trust carriers such as Australia Post, Startrack Express, Couriers Please and Fastway couriers. For all shipping methods, tracking numbers are provided for trackability and traceability via order shipment email notifications.

International orders: Only DHL Express is used for all international orders.

All orders are processed and dispatched between Monday and Friday, except NSW Public Holidays*. Orders are dispatched within 4 working days, usually sooner, unless otherwise advised. Express shipping does not express dispatch turnaround, only transit times. Should you require a faster turnaround of your order or must have the ‘Track n’ Trace’ service please contact us by email or phone. View Australia Posts Express network here

Our Order Process:

   1. Place your order for your next exciting adventure.
   2. An automatic email confirmation of your order is sent to you with costs shown for all items you have ordered.
   3. Your order is received by our Paddy Pallin Mail and Online order team based in our Kent Street, Sydney CBD store.
   4. When you order between 9am Friday and Sunday we will process your order on the Monday
   5. The team collects the items in your order, sourcing from either stock available on site, from one of our stores or from the relevant supplier. This can take up to 4 working days and is usually faster.
  6. If an item you have ordered isn't available because of system errors (we're not infallible!) you will be advised via email or phone about organising a substitution or cancellation. It is possible for such an email to end up in your spam/junk box so do keep an eye out after you place an order. You will be refunded for any item no she to cancel.
   7. To ensure we deliver in a timely manner some orders or part of a order are shipped from another Paddy Pallin store in Australia to you.
   8. Your order is packaged up.
   9. Your parcel is picked up by the most appropriate carrier (or DHL Express for international orders).
  10. An email to confirm your order has been shipped is sent to you. This will include a tracking number for your parcel. You can then visit the Australia Post or Temando website for domestic orders or DHL website for international orders to track your parcel.
  11. Your order arrives within our carriers general delivery times**

 

The delivery times provided are an estimate only.  While Paddy Pallin will make every effort to ensure delivery within the timeframe (see International Postage Details below for overseas orders), factors such as public holidays and peak delivery times may not always allow this to be possible. This includes any customs-related delays international orders may experience.

If any of your items are not in stock, we will need to order them from our warehouse and delivery may take longer.  If we expect your order to arrive outside of these times you will be notified by phone and/or email.

PLEASE NOTE:  Orders placed after 9am (AEST) will not be processed until the next working day. This applies to both Australian and international orders.

 


 

International Postage Details:

International Shipping

Andorra
Austria
Canada
Denmark
Fiji
Finland
France
Germany
Guernsey
Hong Kong
Ireland
Italy
Japan
Jersey

Luxembourg
Netherlands
New Caledonia
New Zealand
Norway

Singapore
South Africia
Spain
Sweden
Switzerland
Thailand
United Arab Emirates
United Kingdom
United States

Pricing

All prices stated are shown in Australian Dollars (AUD) and are GST of 10% inclusive.  Orders shipped outside of Australia will not include the 10% GST and total cost of your order will be adjusted at checkout.

 

Customs, Taxes and Importing

When sending an order outside of Australia, the buyer and/or recipient is responsible for assuring that the product can be lawfully imported to the destination country.  Due to international postal regulations Paddy Pallin will declare the order as ‘goods’ and declare the exact value. Please do not ask us to alter the declaration forms as ‘gifts’ as this is against the law. Recipients should be aware that orders shipped to addresses outside of Australia may be subject import taxes, customs duties and fees levied by the destination country. Paddy Pallin takes no responsibility for any charges associated with customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, therefore it is recommended that buyers contact their local customs office for further information.

Paddy Pallin uses DHL Express to delivery to all countries within 3-7 days. The estimated time of arrival for orders does not take into consideration delays associated with custom clearance procedures. For DHL shipping rates, please refer to our shipping quote calculator in the shopping basket. Parcels over 1kg will incur additional charges that must be met by the purchaser before order can be shipped. Our customer service team will advise these additional charges before shipping the order.

Limitations

For products shipped internationally, please note that some manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate).


Returns & Replacements

The above terms also apply to the shipment of any replacement product that might be shipped if there is a problem with the original shipment. If you return a product to us, you will be the exporter from the destination country. For additional information please contact us by phone or email.

 


NSW Public Holidays

2016

New Year's Day

Friday, 1 January

Australia Day 

Tuesday, 26 January

Good Friday 

Friday, 25 March

Easter Saturday 

Saturday, 26 March

Easter Sunday

Sunday, 27 March

Easter Monday 

Monday, 28 March

Anzac Day 

Monday, 25 April

Queen's Birthday 

Monday, 13 June

Labour Day 

Monday, 3 October

Christmas Day public holiday

Sunday, 25 December

Boxing Day

Monday , 26 December

Additional Day

Tuesday 27 December**

 ** An additional public holiday to be added when New Year's Day, Christmas Day or Boxing Day falls on a weekend.

 

Australia Express Post Delivery Network 

LocationPostcode range(s)
Canberra 0200-0250; 2600-2639; 2900-2920
Sydney and suburbs
Gosford Region
Newcastle
Tweed Heads/Murwillumbah
Wollongong Area
1000-1920; 2000-2249; 2555-2574; 2740-2786
2250-2265
2280-2300; 2302-2310
2484-2490
2500-2530
Melbourne and suburbs



Geelong and suburbs
Ballarat
Bendigo
Shepparton/Mooroopna/Kialla
Seymour
Latrobe Valley
3000-3210; 3335-3338; 3340#; 3427-3429;
3750#-3755#; 3757#; 3765-3767; 3782;
3785-3796; 3800-3809; 3810#; 3910-3915;
3930-3934; 3975-3977#; 8000-8899
3211-3220
3350; 3353-3356
3550; 3552-3556
3629-3632#
3660-3661
3825; 3840-3844
Brisbane
Gold Coast
Booval/Ipswich Areas
City of Toowoomba
Strathpine/Caboolture
Sunshine Coast Areas
Maryborough City
Hervey Bay City
Bundaberg City
4000-4209
4210-4299; 9726; 9728; 9729
4300-4305
4350; 4352†
4500-4510; 4520
4550-4601
4650#
4655#
4670#
Adelaide 5000-5199; 5800-5999
Hobart Area
Launceston
7000-7019; 7050-7053; 7055; 7892
7248-7325
From all locations listed above to Perth CBD 6000-6005; 6800-6899

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