Paddy Pallin

    Paddy Pallin Shipping Policy

     

     

    Regular Shipping Conditions

    Free Standard Australia wide shipping for orders over $99!

    excludes Express Shipping. Orders under $99 are charged a flat rate of $9. We use a variety of Shipping Methods depending on your location, the item’s size, weight and dimensions. We will endeavor to use the most efficient method available to us at the time of dispatch that best serves your address or requirements. We use and trust carriers such as Australia Post, Startrack Express, Couriers Please and Fastway couriers. For all shipping methods, tracking numbers are provided for trackability and traceability via order shipment email notifications.

    International orders: Only DHL Express is used for all international orders.

    All orders are processed and dispatched between Monday and Friday, except NSW Public Holidays*. Orders are dispatched within 4 working days, usually sooner, unless otherwise advised. Express shipping does not express dispatch turnaround, only transit times. Should you require a faster turnaround of your order or must have the ‘Track n’ Trace’ service please contact us by email or phone. View Australia Posts Express network here

    Our Order Process:

       1. Place your order for your next exciting adventure.
       2. An automatic email confirmation of your order is sent to you with costs shown for all items you have ordered.
       3. Your order is received by our Paddy Pallin Mail and Online order team based in our Kent Street, Sydney CBD store.
       4. When you order between 9am Friday and Sunday we will process your order on the Monday
       5. The team collects the items in your order, sourcing from either stock available on site, from one of our stores or from the relevant supplier. This can take up to 4 working days and is usually faster.
      6. If an item you have ordered isn't available because of system errors (we're not infallible!) you will be advised via email or phone about organising a substitution or cancellation. It is possible for such an email to end up in your spam/junk box so do keep an eye out after you place an order. You will be refunded for any item no she to cancel.
       7. To ensure we deliver in a timely manner some orders or part of a order are shipped from another Paddy Pallin store in Australia to you.
       8. Your order is packaged up.
       9. Your parcel is picked up by the most appropriate carrier (or DHL Express for international orders).
      10. An email to confirm your order has been shipped is sent to you. This will include a tracking number for your parcel. You can then visit the Australia Post or Temando website for domestic orders or DHL website for international orders to track your parcel.
      11. Your order arrives within our carriers general delivery times**

     

    The delivery times provided are an estimate only.  While Paddy Pallin will make every effort to ensure delivery within the timeframe (see International Postage Details below for overseas orders), factors such as public holidays and peak delivery times may not always allow this to be possible. This includes any customs-related delays international orders may experience.

    If any of your items are not in stock, we will need to order them from our warehouse and delivery may take longer.  If we expect your order to arrive outside of these times you will be notified by phone and/or email.

    PLEASE NOTE:  Orders placed after 9am (AEST) will not be processed until the next working day. This applies to both Australian and international orders.

     


     

    International Postage Details:

    International Shipping

    Andorra
    Austria
    Canada
    Denmark
    Fiji
    Finland
    France
    Germany
    Guernsey
    Hong Kong
    Ireland
    Italy
    Japan
    Jersey

    Luxembourg
    Netherlands
    New Caledonia
    New Zealand
    Norway

    Singapore
    South Africia
    Spain
    Sweden
    Switzerland
    Thailand
    United Arab Emirates
    United Kingdom
    United States

    Pricing

    All prices stated are shown in Australian Dollars (AUD) and are GST of 10% inclusive.  Orders shipped outside of Australia will not include the 10% GST and total cost of your order will be adjusted at checkout.

     

    Customs, Taxes and Importing

    When sending an order outside of Australia, the buyer and/or recipient is responsible for assuring that the product can be lawfully imported to the destination country.  Due to international postal regulations Paddy Pallin will declare the order as ‘goods’ and declare the exact value. Please do not ask us to alter the declaration forms as ‘gifts’ as this is against the law. Recipients should be aware that orders shipped to addresses outside of Australia may be subject import taxes, customs duties and fees levied by the destination country. Paddy Pallin takes no responsibility for any charges associated with customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, therefore it is recommended that buyers contact their local customs office for further information.

    Paddy Pallin uses DHL Express to delivery to all countries within 3-7 days. The estimated time of arrival for orders does not take into consideration delays associated with custom clearance procedures. For DHL shipping rates, please refer to our shipping quote calculator in the shopping basket. Parcels over 1kg will incur additional charges that must be met by the purchaser before order can be shipped. Our customer service team will advise these additional charges before shipping the order.

    Limitations

    For products shipped internationally, please note that some manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate).


    Returns & Replacements

    The above terms also apply to the shipment of any replacement product that might be shipped if there is a problem with the original shipment. If you return a product to us, you will be the exporter from the destination country. For additional information please contact us by phone or email.

     


    NSW Public Holidays

    2016

    New Year's Day

    Friday, 1 January

    Australia Day 

    Tuesday, 26 January

    Good Friday 

    Friday, 25 March

    Easter Saturday 

    Saturday, 26 March

    Easter Sunday

    Sunday, 27 March

    Easter Monday 

    Monday, 28 March

    Anzac Day 

    Monday, 25 April

    Queen's Birthday 

    Monday, 13 June

    Labour Day 

    Monday, 3 October

    Christmas Day public holiday

    Sunday, 25 December

    Boxing Day

    Monday , 26 December

    Additional Day

    Tuesday 27 December**

     ** An additional public holiday to be added when New Year's Day, Christmas Day or Boxing Day falls on a weekend.

     

    Australia Express Post Delivery Network 

    LocationPostcode range(s)
    Canberra 0200-0250; 2600-2639; 2900-2920
    Sydney and suburbs
    Gosford Region
    Newcastle
    Tweed Heads/Murwillumbah
    Wollongong Area
    1000-1920; 2000-2249; 2555-2574; 2740-2786
    2250-2265
    2280-2300; 2302-2310
    2484-2490
    2500-2530
    Melbourne and suburbs



    Geelong and suburbs
    Ballarat
    Bendigo
    Shepparton/Mooroopna/Kialla
    Seymour
    Latrobe Valley
    3000-3210; 3335-3338; 3340#; 3427-3429;
    3750#-3755#; 3757#; 3765-3767; 3782;
    3785-3796; 3800-3809; 3810#; 3910-3915;
    3930-3934; 3975-3977#; 8000-8899
    3211-3220
    3350; 3353-3356
    3550; 3552-3556
    3629-3632#
    3660-3661
    3825; 3840-3844
    Brisbane
    Gold Coast
    Booval/Ipswich Areas
    City of Toowoomba
    Strathpine/Caboolture
    Sunshine Coast Areas
    Maryborough City
    Hervey Bay City
    Bundaberg City
    4000-4209
    4210-4299; 9726; 9728; 9729
    4300-4305
    4350; 4352†
    4500-4510; 4520
    4550-4601
    4650#
    4655#
    4670#
    Adelaide 5000-5199; 5800-5999
    Hobart Area
    Launceston
    7000-7019; 7050-7053; 7055; 7892
    7248-7325
    From all locations listed above to Perth CBD 6000-6005; 6800-6899

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