Paddy Pallin Shipping& Returns Policy |
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All orders are processed between 9.00 a.m. and 5 p.m. (AEST), Monday to Friday except NSW public holidays. Your order will be dispatched within 4 working days, usually faster, unless otherwise advised. Should you require faster turn-round of an order please contact us. All orders are shipped using Australia Post Parcel service. Express shipping does not express dispatch turnaround, only transit times. Should you require a faster turnaround of your order or must have the ‘Track n’ Trace’ service please contact us by email or phone.
Free Australia wide standard shipping for orders over $99. Orders under $99 are charged a flat rate of $9. Australia Post services are used for all domestic deliveries. Most orders are sent by eParcel and this allows you to ‘Track n’ Trace’ your delivery.
We ship internationally to over 30 countries: All international orders are shipped using DHL Express. Shipping rates are calculated and displayed at the checkout. Click here to read more on international shipping, rates and conditions
Returns
Paddy Pallin is proud to stand behind the products we sell. Should you change your mind, you are welcome to return goods for a refund within 14 days from receipt of goods or exchange within 30 days from receipt of goods. Goods must be accompanied by proof of purchase, be in original purchase condition and include packaging. No "change of mind" returns on safety & climbing gear, underwear and clearance items. Clearance items are non-refundable but can be exchanged for different sizes if available.
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