FREQUENTLY ASKED QUESTIONS
Q: When will I receive my order?
A: Paddy Pallin sends order update emails as your orders staus progresses. If you have received a shipment email, this will have an Australia Post tracking number that you can track on Auspost.com.au. Orders are dispatched with 48 hours unless otherwise notified and usually from our Sydney location. Depending on your location, Australia Post may take up to 3-7 days to complete delivery.
Q: Why have I received an incomplete order?
A: The items in your order may come from different warehouses. Each warehouse has different processing and shipping times, so your packages may arrive at different times. If you have multiple items on your order, they may be shipped indiviually or grouped together, depending on availablility.
Q: How do I get my membership discount?
A: Simply log into your online account and all applicable prices will adjust to the 10% less club price. For E.g. $29.95 now $26.96. If you do not have an online account, you can create one here. Your member number is no longer used/required online and is not your account password.
Please note: If you receive Paddy Pallin Enewsletters, this does not mean you have an online account and you may still need to create one.
Q: Can I return my order and what is your policy?
A: Yes! Find our full returns policy here.
Q: How can I cancel my order?
A: To cancel your order, please contact our customer service team on 1800 805 398. If we have already shipped your order, you can return it to us via mail or visit any of our branches. Return slips are included with every order or can be downloaded and printed here.
Still haven't answered your question? Please call us!
Phone: 1300 654 259
or +61 2 9264 2140 (from overseas) 9am -5pm AEST (except NSW public holidays)
Email: [email protected]