COVID-19 Update

COVID-19 Update

 

A message for our customers

 

Providing a safe and respectful environment for our customers and team will always be our number one priority.

In the interest of community, customer and team safety, when the health advice is to travel and shop for essentials only, we generally close stores. We take our responsibility to contribute to the containment of COVID-19 seriously.

Our online store and Customer Service team are open. Order processing along with delivery methods and times are being impacted by government lockdowns and restrictions. Orders may be delayed. Should you need your order in a specific time frame, please contact our Customer Service team.

NSW update

Sydney City:

Face masks are mandatory and only fully vaccinated persons are permitted in-store, unless medically or age exempt, as per the NSW Government Health Order.

We will be checking vaccination and medical exemption certificates, and asking you to register your visit using the QR code displayed at the entry. Please use the hand sanitiser we have provided.

Persons who are not able to comply with the fully vaccinated health order are asked to use our collection service desk at the front of the store. To reduce waiting times, we ask you to order in advance using our website or calling the store.

 

Parramatta:

  • Closed. Due to very high online order volumes being processed in-store, our Parramatta store will remain closed until further notice.
  • Click & Collect and Call and Collect available.

Face masks are mandatory on collection, unless medically exempt, and you must register your visit using the QR code displayed at the entry. Please use the hand sanitiser we have provided.

 

Katoomba:

  • Open. Check the Store Locator page for trading hours as they may change.

Face masks are mandatory in-store, unless medically exempt, and you must register your visit using the QR code displayed at the entry. Please use the hand sanitiser we have provided.

 

ACT update

Canberra:

Following the ACT Government’s announcement, from Friday 22nd October our Canberra store will reopen.

Face masks are mandatory in-store, unless medically exempt, and you must register your visit using the QR code displayed at the entry. Please use the hand sanitiser we have provided.

 

VIC update

Melbourne City:

Face masks are mandatory in-store, unless medically or age exempt, and please register your visit using the QR code displayed at the entry. Please use the hand sanitiser we have provided.

 

Ringwood:

Face masks are mandatory in-store, unless medically or age exempt, and please register your visit using the QR code displayed at the entry. Please use the hand sanitiser we have provided.

 

QLD update

Fortitude Valley:

Please register your visit using the QR code displayed at the entry. Face masks are encouraged for unimpeded service. Please use the hand sanitiser we have provided.

 

WA update

Perth:

Please register your visit using the QR code displayed at the entry. Please use the hand sanitiser we have provided.

 

TAS update

Hobart

Please register your visit using the QR code displayed at the entry. Please use the hand sanitiser we have provided.

 

Launceston:

  • Open. Check the Store Locator page for trading hours as they may change.

Please register your visit using the QR code displayed at the entry. Please use the hand sanitiser we have provided.

 

SA update

Adelaide:

  • Open. Check the Store Locator page for trading hours as they may change.

Face masks are mandatory in-store, unless medically exempt. Please register your visit using the QR code displayed at the entry.

 

What we're doing to help you shop safely

  • All our stores have approved COVID-19 Safety Plans that fulfil our obligations under public health orders and minimise the risk of transmission of COVID-19 on our premises.
  • We encourage 1.5m physical distancing through the creation of extra browsing space, floor markings and posters in store.
  • We’ve increased cleaning in-store and for equipment.
  • Hand sanitiser is readily available in store.
  • We’ve provided our teams with their own reusable face masks.
  • We encourage the use of tap and pay, rather than cash.
  • Customer numbers are limited in line with the latest Government and public health advice.
  • QR code is located at the entrance and other highly frequented areas of the store.

 

Convenient contactless services

  • Faster and more secure online shop.
  • We deliver to your home or business.
  • In-store pick up through our click n collect service.

Remember, ensuring you stay in good health and safe is a shared responsibility. Let’s do this together with respect and courtesy.

 

Wishing you many adventures in the great outdoors this year.

P.S. If you have any questions or would like to know more about the steps we are taking to protect our customers and team, contact us online or call 1300 654 259.

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