A message for our customers

 

Providing a safe and respectful environment for our customers and team will always be our number one priority.

In the interest of community, customer and team safety, our staff are asked to get fully vaccinated in line with Government mandates or when a state or territories domestic borders fully lift, whichever comes first. We take our responsibility to contribute to the containment of COVID-19 seriously.

Our online store and Customer Service team are open. Should you have enquiries on order processing or deliveries, please visit our Shipping details page or contact our Customer Service team.

 

NSW update

Sydney City:

• Open. Check the Store Locator page for trading hours as they may change.
• Click & Collect is available.

Our staff are fully vaccinated and will continue to wear face masks whilst on the shop floor for their and your safety.

 

Parramatta:

• Closed. Due to the high online order volumes being processed at this location, Paddy Pallin Parramatta will only be available for order collection. Orders can be made online through our website, or over the phone. 
• Click & Collect and Call and Collect available.

Our staff are fully vaccinated and will continue to wear face masks during your collection in-store for their and your safety. 

 

Katoomba:

• Open. Check the Store Locator page for trading hours as they may change.

 

ACT update

Canberra:

• Open. Check the Store Locator page for trading hours as they may change.
• Click & Collect available.

Our staff are fully vaccinated and will continue to wear face masks whilst on the shop floor for their and your safety.

 

VIC update

Melbourne City:

• Open. Check the Store Locator page for trading hours as they may change.
• Click & Collect available.

Our staff are fully vaccinated and will continue to wear face masks whilst on the shop floor for their and your safety.

 

Ringwood:

• Open. Check the Store Locator page for trading hours as they may change.
• Click & Collect available.

Our staff are fully vaccinated and will continue to wear face masks whilst on the shop floor for their and your safety.

 

QLD update

Fortitude Valley:

• Open. Check the Store Locator page for trading hours as they may change.
• Click & Collect available.

Our staff are fully vaccinated and will continue to wear face masks whilst on the shop floor for their and your safety.

 

WA update

Perth:

• Open. Check the Store Locator page for trading hours as they may change.
• Click & Collect available.

 

TAS update

Hobart

• Open. Check the Store Locator page for trading hours as they may change.
• Click & Collect available.

Our staff are fully vaccinated and will continue to wear face masks whilst on the shop floor for their and your safety.

 

Launceston:

• Open. Check the Store Locator page for trading hours as they may change.

Our staff are fully vaccinated and will continue to wear face masks whilst on the shop floor for their and your safety.

 

SA update

Adelaide:

• Open. Check the Store Locator page for trading hours as they may change.

Face masks are mandatory in-store, unless medically exempt. Please register your visit using the QR code displayed at the entry.

 

What we're doing to help you shop safely

• All our stores have approved COVID-19 Safety Plans that fulfil our obligations under public health orders and minimise the risk of transmission of COVID-19 on our premises.
• We encourage 1.5m physical distancing through the creation of extra browsing space, floor markings and posters in store.
• We’ve increased cleaning in-store and for equipment.
• Hand sanitiser is readily available in store.
• We’ve provided our teams with their own reusable face masks.
• We encourage the use of tap and pay, rather than cash.
• Customer numbers are limited in line with the latest Government and public health advice.
• QR code is located at the entrance and other highly frequented areas of the store.

 

Convenient contactless services

• Faster and more secure online shop.
• We deliver to your home or business.
• In-store pick up through our click n collect service.

Remember, ensuring you stay in good health and safe is a shared responsibility. Let’s do this together with respect and courtesy.

 

Wishing you many adventures in the great outdoors this year.

P.S. If you have any questions or would like to know more about the steps we are taking to protect our customers and team, contact us online or call 1300 654 259.