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Need help?
For queries regarding your online order, product or expert advice, we'd love to chat!
Phone: 1300 654 259
(from within Australia)
Or +61 2 8294 5327 (from overseas) 9:00am - 5:30pm Monday - Friday, Closed on Saturday and Sunday and Public Holidays (NSW Time).
Email: paddyinfo@paddypallin.com.au
Or visit our Help Centre
Customer Service
Our friendly Customer Service Team are available to help with all of your online purchasing needs and are happy to provide expert advice via our online chat service, email or over the phone. Our Customer Service Team is full of hikers, climbers and outdoor enthusiasts, who are ready to chat about all things adventure.
Phone Orders
If you would like to make a purchase over the phone, our expert Customer Service Team are able to assist. They are available from 9:30 am - 5:30 pm Monday - Friday (NSW Time) to help.
Special Orders
Looking for a particular item and can’t find it in our range? Our Customer Service team are happy to help track it down. If it is available to us we can order it in for you. For more information on Special Orders, please call our Customer Service Team on 1300 654 259.
Online Chat
Our Online Chat service easily connects you to one of our expert Customer Service team members who are happy to help with all of your gear, online shopping and adventure related questions. The Chat is able to be accessed by clicking the ‘Help’ button on the bottom left of the screen.
Why you will love shopping with us!
World's Leading Brands
Paddy Pallin is committed to bringing you the best products from the world’s leading brands. These include Osprey, Scarpa, Patagonia, Icebreaker, Arc’teryx, Sea to Summit, Royal Robbins, The North Face, Nemo, Rab and Helly Hansen to name a few.
People in the Know
When you visit a Paddy Pallin store, you’ll deal with staff that live and breathe the outdoors. Sure, they’re highly trained in their jobs but more importantly, they use our gear every day and for every adventure. That’s why they’re experts in giving you the right advice.
Price Match Policy
If you find an identical product somewhere else in stock at a lower price, let us know and we’ll happily match it. That’s our price promise and we’re sticking to it! Click here for more information on our Price Match Policy.
Environmental Heartbeat
At the heart of Paddy Pallin’s original philosophy was a strong commitment to the environment. That commitment goes from strength to strength through a number of initiatives such as our ‘Don’t Bag the Environment’ campaign, the environmentally conscious refit of our Bourke St store and environmental grants provided by the Paddy Pallin Foundation.
Product Guarantee
Paddy Pallin stands by all the products we sell. Should any item have a defect in materials or workmanship, we will repair, replace or exchange it at our discretion.
Meet The Team
Daniel
Daniel grew up exploring the sea cliffs and mountains of Scotland, becoming an avid climber and hiker along the way. He first visited Australia in 2012 on a climbing trip to Arapiles and the Grampians and is still here! He enjoys spending time in remote environments whether it be climbing, trail running or hiking. Some of his favourite trips have been to Patagonia, Tasmania and the Pyrenees, all in his trusty Mont Moondance Tent. Daniel loves hearing about our customers’ next adventures and helping them with the gear they need to enjoy it to the fullest.
Tayla
Tayla grew up on the south coast of NSW and was introduced to bushwalking by her family at an early age. Since starting at Paddy Pallin 6 years ago she has built on her passion for all things rock climbing, hiking, canyoning, kayaking, free diving and generally being outdoors. Tayla has gained a wealth of experience in her adventures, developed a passion for environmental conservation and has gone on to complete guiding qualifications. In her spare time, you will find Tayla out on the trails, in the ocean or at her local crag making friends with everyone she can find and showing them her “indestructible” Arc’teryx Oriel Leggings. As a member of the Paddy Pallin Online customer service team, Tayla can help you get ready for any adventure.
Andrew
Andrew began working with Paddy Pallin over 5 years ago, starting in the Sydney store, before moving over to the online Customer Service Team. Before this, Andrew also worked in the outdoor industry back in Canada. Growing up hiking, skiing, camping and living on the water in British Columbia, has instilled a passion for outdoor recreation. He also enjoys travelling, especially doing outdoor pursuits while he is abroad. He has travelled and hiked in Nepal, India and Vietnam, and also enjoys exploring Europe in a fast and light fashion. Andrew is a gear enthusiast, happy to discuss anything from backpacks and tents to rain jackets and cookstoves. He would be happy to tell you about his favourite things to use, depending on the adventure you are planning!
Paul
With over ten years of experience in outdoor retail, Paul has a wide range of knowledge to
help you find the right gear for your chosen adventure. Paul has a passion for bushwalking,
hiking, and canyoning as well as experience in the Duke of Edinburgh and Outdoor
Education. A self-confessed gear junkie with a borderline gram-counting obsession,
he is always keen to help people get out and embrace the outdoors.
Lifetime Club Membership
Join the Paddy Pallin Club for $10.00 and receive a 10% discount on all future purchases.*
Benefits
Exclusive Club Member sales, promotions, and events!
*Club Member discount not applicable to gift cards and services
such as repairs. Discount may not be used in conjuction with any offer