Refund and Exchange Policy
Paddy Pallin is proud to stand behind the products we sell.
Should you change your mind, you are welcome to return goods for a refund or exchange within 90 days from receipt of goods. Goods must be accompanied by proof of purchase, be in original purchase condition and include packaging. No returns on underpants, safety & climbing gear, face masks and gift cards.
Should you find a problem with your purchase, pending assessment, we will offer you a replacement, repair, or an exchange on the faulty product where:
• the product has either faulty workmanship or materials
• the product is, or becomes, faulty through no fault of yours
• the product has defects that were not obvious or not brought to your attention
Should you find a problem with your purchase, pending assessment, we will offer you a full refund, replacement, repair, or an exchange on the faulty product where:
• the product is not fit for the stated purpose or a purpose you made known to our sales staff
• the product does not match the description or sample
Goods must be returned within a reasonable time, with proof of purchase, and exhibit a problem that has not been caused by you.
1. Print and complete returns form above. Please specify whether you want a replacement, repair or exchange.
2. Call our Customer Service team on 1300 654 259 to get a return reference number.
3. If you request an exchange, please indicate which new product you want by providing the item description, include size and color choices, if applicable.
4. Insure your package and mail to:
Paddy Pallin Mail Order
16 Hunter St